How to Cancel

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Within 12 Hours Icon
Within 12 Hours

Customers must inform us within 12 hours of placing an order if they intend to cancel the order. (By Query Form Only)
Order ID Icon
Order Id

It is mandatory to provide Order ID to cancel an order.
In Transit Icon
In Transit

Orders cannot be cancelled once they have been shipped or are in transit.
Query Form Icon
By Query Form Only

SCHOOZI considers this Customer Care Assistance Form as the only valid method of communication between SCHOOZI and the customer for informing about cancellations. SCHOOZI will not consider cancellations informed in Instagram DMs, emails, comments sections, etc.